Refund policy

At Honeydrip Coffee Co., we care about the coffee we send and the people receiving it. Because our coffee is prepared through a small-batch roasting and fulfillment process, we handle returns differently from businesses selling nonperishable products.

Coffee Returns

For food-safety and quality reasons, we cannot accept returned coffee or place it back into inventory. Please do not mail coffee back to Honeydrip Coffee Co. or our roasting partner.

Instead, we review order problems and provide an appropriate resolution based on what occurred.

If We Make a Mistake

If Honeydrip Coffee Co. or our fulfillment process causes an error, we will make it right. Examples include:

  • Receiving the wrong coffee

  • Receiving the wrong grind

  • Receiving the wrong bag size

  • Receiving an incorrect label

  • An item missing from your order

  • Another verified fulfillment error

Please contact us as soon as possible with your order number, a description of the problem and clear photographs when applicable.

Once the error is confirmed, we will send a replacement at no additional cost. Approved replacement orders may receive priority processing through our roasting partner when available.

Damaged, Lost or Missing Deliveries

If an order is damaged during shipping, appears to be lost, is stolen, or is marked delivered but cannot be located, please contact us so we can review the circumstances.

Depending on the situation, we may:

  • Ask you to confirm your shipping address

  • Ask you to check with household members or neighbors

  • Review the carrier’s tracking information

  • File or request a carrier claim

  • Provide a replacement, refund or another reasonable resolution

Carrier-related replacements and refunds are reviewed individually and are not automatically guaranteed.

If tracking shows that your order was delivered, please check the delivery area, household members and nearby neighbors before contacting us.

Incorrect Addresses and Customer Ordering Errors

Customers are responsible for reviewing their shipping address, coffee selection, grind and bag size before completing checkout.

If you notice an error after ordering, contact us immediately. We will try to help, but orders begin processing shortly after purchase. Once an order has entered fulfillment or shipped, we may be unable to change or cancel it.

If an incorrect address, product, grind or bag size was selected at checkout, the customer may be responsible for the cost of replacing and shipping the order.

Taste Preferences

Coffee flavor is personal, and tasting notes can be experienced differently depending on the brewing method, grind, water and individual preference.

Disliking a particular roast, origin or flavor does not mean the coffee is defective. We do not generally provide refunds or replacements based solely on taste preference. Please review the roast level, tasting notes and product description before ordering, or contact us if you would like help choosing a coffee.

Subscription Orders

Subscription orders are processed according to the delivery schedule selected by the customer. Customers are responsible for managing upcoming orders, shipping information and payment details through their subscription account.

Contact us immediately if you notice a problem with an upcoming subscription order. Once a recurring order has entered fulfillment, it is subject to the same cancellation, replacement and refund terms as a one-time purchase.

Approved Refunds

When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

Original shipping charges, when applicable, are not refundable unless the issue resulted from an error by Honeydrip Coffee Co. or our fulfillment process.

How to Request Help

Contact us through our website contact form and include:

  • Your full name

  • Your order number

  • The email address used for the order

  • A description of the issue

  • Photographs of the product and shipping package when applicable

Please report damaged, incorrect or incomplete orders within 48 hours of delivery whenever possible. We will review the information and respond as quickly as reasonably possible.

International and Bulk Orders

International shipments are not guaranteed against carrier delays, loss, customs issues or delivery problems.

Separate terms may apply to wholesale and bulk purchases. Please review your wholesale agreement or contact Honeydrip Coffee Co. before placing a bulk order.

Fair and Consistent Resolutions

Every request is reviewed according to the circumstances of the order and this policy. Honeydrip Coffee Co. reserves the right to decline requests involving suspected fraud, policy abuse, repeated unsupported claims or issues outside our reasonable control.

Nothing in this policy limits any rights available under applicable consumer-protection law.